Customer Success Manager | Business Travel Solutions Brand

1 - 4 Years
Bengaluru

Job Description

Are you passionate about number crunching and analytics, and want to give your career the right stepping stone, then read on.

Our client is a unique SaaS-based platform, that helps business travelers get personalized travel itineraries. This gives companies and their employees access to enjoy cost-effective, convenient and rewarding travel options. While most of the other companies provide offline solutions, our client uses state-of-art technology and AI-based solutions to offer cheaper booking options, and other offers that cover end-to-end corporate travel and hotel bookings.

Based out of Bangalore, with a young and raring team of marketing and engineering experts, spread across various cities, this 2-year old startup aims at becoming an integrated travel management company that works as a smart travel assistant. Their platform addresses travel issues for a gamut of customers ranging from large corporates with thousands of employees to other startups.

As a Customer Success Manager , you will be responsible for the depth, breadth and frequency of the customer platform adoption, and its continuous growth.

What you will do:
  • Demonstrating good product and process understanding.
  • Managing multiple priorities in a fast-paced environment.
  • Taking ownership and accountability for ensuring customer retention, and Key Account Management
  • Attracting potential customers by answering service related questions.
  • Maintaining customer records by updating information
  • Delivering performance benchmarks, research reports, performance reports & analysis.
  • Liaising with product team to convert campaign insights into business requirements for product development & enhancements.
  • Taking initiatives to increase user adoption and retention.

Required Candidate profile

What you need to have:
  • Qualifications: B.Tech., BsC-Maths, Stats- NIT, Tier 2 college candidates
  • Should be good at Analytics, Numbers, Excel Functions
  • Should have client facing exp
  • Experience of Business Analyst - Management, Key Account Management
  • Ability to work effectively under deadlines and juggle several assignments simultaneously
  • Excellent written and verbal communication skills
  • Ability to work independently and as a member of a team

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Any Specialization, B.Sc - Maths, Statistics

Company Profile

Unnati

Our client is a unique SaaS based platform, that helps business travellers get personalised travel itineraries. This gives companies and their employees access to enjoy cost-effective, convenient and rewarding travel options. While most of the other companies provide offline solutions, our client uses a state-of-art technology and AI based solutions to offer cheaper booking options, and other offers that cover end-to-end corporate travel and hotel bookings

Based out of Bangalore, with a young and raring team of marketing and engineering experts, spread across various cities, this 2-year old startup aims at becoming an integrated travel management company that works as a smart travel assistant. Their platform addresses travel issues for a gamut of customers ranging from large corporates with thousands of employees to other startups.
View Contact Details+

Recruiter Name:akshay@myunnati.com

Contact Company:Unnati

Reference Id:CSM001@ITL

Website:http://www.myunnati.com

Salary

Not Disclosed by Recruiter

Role Category

Analytics & BI

Role

Data Analyst

Employment Type

Full Time, Permanent