Customer Success Manager| Funded Wellness Platform For Women

Hiring for Funded Wellness Platform for women

3 - 5 Years
Mumbai

Job Description

Our client is a year-old startup that is using technology and Ayurveda to help millions of women with their health issues. Their website provides a questionnaire that includes questions about almost every aspect of women's period issues, on the basis of which a self-diagnosis can be done. This also gives a result about what kind of Ayurvedic medicines can be used to treat the disorder- if any. Apart from these options, they have a panel of well-known gynecologists who will assist them over the phone or WhatsApp.

The founders have 35+ years of total experience in corporate leadership and consumer-facing roles. Their aim is to help each woman across the country find the right sciences to take charge of her menstrual health and lead a pain-free life.

As Customer Success Manager , you will be working with founders to build customer experience for business growth

What you will do:
  • Directly interacting with prospects & customers for sales, retention, upsell, cross-sell
  • Managing complete logistics, warehouse processes, suppliers relation and inventory
  • Directly engaging in inbound & outbound calls / emails / chat / social media posts
  • Documenting customer interactions in CRM tools and analyzing voice-of-customers
  • Responsible to maintain customer delight index [CDi]
  • Analyzing customer survey results and performing corrective action to improve CDi
  • Setting an industry benchmark for customer experience in women's health & wellness space

Required Candidate profile

What you need to have:

  • 3+ years CS experience with a eCommerce, BPO firm with B2C products or services
  • Mandatory experience with sales & service using phone, email, chat tools
  • Candidates from western suburbs of Mumbai preferred, else you¢¢¢¢ll travel endlessly
  • Female will be preferred for this role.

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Unnati

Our client is a year old startup that is using technology and Ayurveda to help millions of women with their health issues. Their website provides a questionnaire that includes questions about almost every aspect of women's period issues, on basis of which a self-diagnosis can be done. This also gives a result about what kind of Ayurvedic medicines can be used to treat the disorder- if any. Apart from these options, they have a panel of well known gynocologists who will assist them over phone or whatsapp.

The founders have 35+ years of total experience in corporate leadership and consumer facing roles. Their aim is to help each woman across the country find the right sciences to take charge of her menstrual health and lead a pain-free life.
View Contact Details+

Recruiter Name:akshay@myunnati.com

Contact Company:Unnati

Reference Id:CSM001@GVF

Website:http://www.myunnati.com

Salary

INR 6,00,000 - 8,00,000 PA.

Role Category

Voice

Role

Assistant Manager/Manager -(NonTechnical)

Employment Type

Full Time, Permanent