Quality Analyst- Edtech | Visionary Ed-tech Startup

Hiring for Visionary Ed-Tech Startup

from 2 to 4 year(s) of Experience
Delhi, Gurgaon, Noida

Job Description

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Our client is one of the largest online education company in India. It focuses on training the students to be industry-ready and providing expert knowledge through the convenience of the internet.

For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.

The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.

As a Quality Analyst - Edtech, you will liaise with Operations and Training teams to synergise processes and business goals, and strategise implementation of critical measures.

What you will do:
  • Reviewing teacher-student interactions
  • Identifying potential quality issues per defined processes
  • Developing and implementing strategies to improve overall consumer experience
  • Ensuring key issues are escalated in a timely manne
  • Assessing alignment of output with functional and instructional specifications and requirements
  • Assisting with iterations of metrics, benchmarks and process documentation
  • Preparing feedback reports
  • Preparing action reports

Required Candidate profile

What you need to have:
  • Minimum 1.5 years experience in Quality Assessment
  • Experience in Quality Auditing/ Assessment in EdTech or eLearning is preferable
  • Ability to communicate effectively and clearly with all stakeholders
  • Detail-oriented, solution-driven, compliance-minded and results-oriented
  • Highly motivated to solve problems with proven troubleshooting skills and ability to analyze problems by type and severity
  • Ability to juggle multiple priorities successfully
  • Extremely strong organizational and communication skills
  • Familiar with standard concepts, practices, and procedures within the field
  • Ability to work in a fast-paced, dynamic, result-driven, and high-growth organization
  • Ability to meet strict deadlines and communicate timelines
  • Takes a sense of ownership
  • Capable of embracing unexpected change in direction or priority
  • A team player, with the ability to give and receive constructive feedback

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Unnati

Our client is one of the largest online education company in India. It focuses on training the students to be industry-ready and providing expert knowledge through the convenience of the internet. For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier. The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.
View Contact Details+

Recruiter Name:akshay@myunnati.com

Contact Company:Unnati

Reference Id:JB-680

Website:http://www.myunnati.com

Salary

INR 5,00,000 - 8,00,000 PA.

Role Category

University Level

Role

Academic Coordinator

Employment Type

Full Time, Permanent